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Manager, Infrastructure Core Engineering

Location: Dublin, OH, United States
Date Posted: Nov 15, 2023

Description

Location: This position is located at our Dublin, OH campus with hybrid flexibility. 

 

We’re on a mission to make healthcare simpler and more effective. We fight to ensure our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®. We’re committed to building diverse and inclusive teams, so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement.  

 

The Manager, Infrastructure Core Engineering is responsible for managing a team of Systems Engineers and Administrators that design, build, and support many hybrid Quantum Health platformsThese platforms include VMware ESXi, Pure Storage, Windows Server and Linux servers, Microsoft 365, Okta, VMware Horizon VDI, and moreWork will focus on maintaining the infrastructures performance, functionality, lifecycle, capacity, and availability, while working with business partners to identify, plan, implement, and test platforms and any applications that reside on top of those platformsThis person will work closely with other IT teams and should have a thorough understanding of infrastructure platform architecture, core Windows Server infrastructure, virtualization, storage, performance tuning, and maintenance tasks. The Manager, Infrastructure Core Engineering acts as an escalation point for all infrastructure platform issuesThis person must be able to be productive in a fast-paced environment and work with minimal supervision. Self-Motivated. 

 

 

What you’ll do 

  • Collaborate with other IT teams to design, implement, and support new and existing infrastructure solutions, based on industry best practices. Hybrid. 

  • Manage the Infrastructure Engineering team members, maintaining good team morale, creating and updating individual development plans, having 1 on 1 meetings and working with HR to handle disciplinary issues. 

  • Keep informed of industry trends and new technologies that can or could support future business operationsSeek to Modernize our Infrastructure, phasing out legacy technologies. 

  • Plan, implement, document, and support configuration changes and/or updates within the Quantum Health change control process, implementing service-impacting changes during off-hour maintenance windowsWorking towards smooth on-hours maintenance windows in the future. 

  • Promote and assure adherence to standard operating procedures that are based on industry best practices. 

  • Act as an escalation point for issues reported from Operations, resolving Infrastructure issues in a timely manner. 

  • Manage Infrastructure Engineering team scheduling, including after-hours support and on-call scheduleAct as an escalation point for after-hours and on-call issues. 

  • All other duties as assigned.  

 

What you’ll bring 

  • BS degree in Computer Science, Engineering, Mathematics, Statistics or related field or equivalent practical experience 

  • 10+ years of progressive IT experience in Administrator and Engineering roles, including experience in a multi-office environment.  

  • 5+ years of experience architecting, planning, implementing, and maintaining Windows Server core infrastructure including Active Directory, DNS, Group Policy, DHCP, File Services, Print Services, and Certificate Services. 

  • 5+ years of experience architecting, planning, implementing, and maintaining applications running on Windows Server or Linux server.   

  • 3+ years of experience managing an IT Infrastructure team with 24x7 on-call responsibilities. 

  • 3+ years of experience managing on-premises/cloud hybrid environments 

  • 3+ years of experience managing Microsoft Windows Server and Linux server platform environments. 

  • 3+ years of experience managing servers in a highly virtualized environment using VMware ESXi, VMware Horizon VDI, shared storage, and virtual networkingPure Storage experience preferred.   

  • Ability to follow a change management process. 

  • Ability to solve difficult and complex problems. 

  • Excellent communication and documentation skills. 

  • Exhibit a thorough understanding of IP networking and LAN/WAN communication protocols. 

  • Exhibit a thorough understanding of SMTP messaging. 

  • Exhibit a thorough understanding of DevOps and automation principles and how to incorporate them into datacenter infrastructure platforms and applications. 

  • Understand industry trends and best practices as they relate to Windows and Linux systems. 

  • Exhibit a positive attitude and the ability to be a technical mentor to others. 

  • Experience working in an Agile environment. 

  • Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships. 

  • Ability to effectively organize, prioritize, multi-task and manage time. 

  • Protect and take care of our company and member’s data every day by committing to work within our company ethics and policies. 

  • Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently. 

  • Trustworthy and accountable behavior, capable of viewing and maintaining confidential information daily. 

 

What’s in it for you 

  • Compensation: Competitive base pay, incentive plans and employee referral bonuses. 

  • Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more.  

  • Retirement: 401(k) plan with up to 4% employer match and full vesting on day one. 

  • Balance: Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more. 

  • Development: Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development.  

  • Culture: Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision.   

  • Environment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more!  

 

What you should know 

  • Internal Associates: Already a Healthcare Warrior? Apply internally through Jobvite. 

  • Process: Application > Phone Screen > Online Assessment(s) > Interview(s) > Offer > Background Check 

  • Diversity, Equity and Inclusion: Quantum Health welcomes everyone. We value our diverse team and suppliers, we’re committed to empowering our ERGs, and we’re proud to be an equal opportunity employer.  

  • Tobacco-Free Campus: To further enable the health and wellbeing of our associates and community, Quantum Health maintains a tobacco-free environment. The use of all types of tobacco products is prohibited in all company facilities and on all company grounds. 

  • Compensation Ranges: Compensation details published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidate’s unique combination of experience and qualifications related to the position. 

  • Agencies: Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party.  

  • Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship. 

 

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Recruiting Scams: Unfortunately, scams targeting job seekers are common. To protect our candidates, we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending in @quantum-health.com. Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB), Social Security Number (SSN), banking/direct/tax details, etc. via email or any other non-secure system, nor will we instruct you to make any purchases related to your employment. 

  

If you believe you’ve encountered a recruiting scam, report it to the Federal Trade Commission at ReportFraud.ftc.gov and your state’s Attorney General at https://www.usa.gov/state-attorney-general. 

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